Order confirmations are issued for all web orders and must be checked carefully with regard to product codes and pricing as this is the binding contract that we hold with you the customer.

Goods ordered incorrectly, or no longer required must be reported to the Gardiner Distribution sales team within 48 hours from the point of delivery and returned to us within 14 days from the date of delivery. Should you require us to make the collection for you this is a chargeable service and the value of the collection will vary depending on the item ordered and your location. For some goods we will not be able to facilitate a collection on the basis of size and/or location.

For any goods returned to us without packaging, used, or in any way not in their original, brand new condition, we reserve the right to refuse collection of, or charge you accordingly. In some cases we will not issue a refund but will require you to re-collect or pay a re-delivery charge for the item(s).

Please Note: We are unable to collect goods that have been purchased on a made-to-order basis (worktops, kitchens and custom appliances) and we are only able to collect from the original delivery address stated at time of order, or your default delivery address.

Damaged Goods

Any goods damaged in transit must be reported to Gardiners within 48 hours of receipt. For items suspected to be damaged in transit please email us the claim along with photographs for a speedy exchange to occur. Following this 48 hour period we are unable to ascertain if damage has occurred during delivery or on site and are then under no obligation to arrange a free of charge replacement.

Faulty Goods

Any goods found to be faulty upon installation are covered by the manufacturer's warranty. Please contact us on including details of the fault and we will assist you in booking a service call. 

All requests for collection must be submitted via email to


If you wish to cancel your order please notify our sales desk by 12pm the day before delivery is due to occur by telephoning our Sales Team on 01622 600478 or emailing Any goods ordered in as a special order or made to order do not qualify for cancellation.


If you cancel your order prior to dispatch any payments made will be refunded within 3-5 working days to the original card used when making the payment. PayPal refunds can take 7-10 days. (This does not include made to order or custom products which cannot be cancelled.)

Items returned as not required / damaged / faulty etc. will be refunded upon inspection of returned goods. Items returned paid for by credit card, will be refunded to the original card used when the item was purchased. please see our returns page for more details. We advise allowing 30 days from point of return for a refund to be received to allow for any necessary investigation.